Shipping policy
Shipping + Insurance
All Vessels + Sticks orders are packaged by the artists themselves and shipped directly to you, the collector. This process allows us to reduce overall shipping costs as well as our carbon footprint.
Local or international charges vary depending on the location of the artist and the collector. Please note that multiple shipping charges will apply if you order works from more than one artist.
All ceramic artworks are ready to ship. Please allow 1 to 3 days for an order to be processed and the artwork to be prepared for shipping. If an artist is away, longer shipping times will apply and adjusted timing will be indicated on the artwork page.
Shipping Rates
Shipping rates are calculated based on the size and weight of the package, domestic or international carrier service requirements and origination and destination address. An estimate will be provided upon checkout. Some artworks may require additional packing, handling or special shipping arrangements. If this is the case, you will be directed to a member of our team to receive a shipping estimate and to coordinate details.
Taxes and Duties
International orders may be subject to import duties and taxes incurred when the delivery reaches your destination. The charges of import duties and taxes must be paid by the recipient of the order. Unfortunately, we have no control over these charges and we have no way of knowing what the charges will be in advance. Please contact your local customs office for further information before placing your order.
Domestic Shipping
Domestic orders will be processed in 1 to 3 business days and delivered within 10 days, unless otherwise specified. Courier options will vary, depending on the country. You will be notified when Vessel + Sticks receives your order, as well as when your order ships.
International Shipping
International orders will be processed in 1 to 3 business days and delivered within 10 days to 2 weeks, unless otherwise specified. Courier options will vary, depending on the countries. You will be notified when Vessel + Sticks receives your order, as well as when your order ships.
For international orders that originate outside of Canada or the US, a fixed rate shipping quote will apply based on the size of the artwork. Shipping charges for these orders will be displayed at checkout.
Local Shipping (Toronto, Canada)
For customers in Toronto, if an artwork is available locally, there will be an option for free local shipping. This option will be indicated on the artwork page. If you choose this option we will contact you via email to coordinate.
Shipment Tracking
A tracking number will be sent to you as soon as your package has shipped.
Insurance
Insurance is covered in your shipping cost. Carrier insurance covers a portion of the value of the work and Vessels + Sticks will provide coverage for the additional value. Please contact us at orders@vesselsandsticks.com if you have any additional questions.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status. If you have any questions related to your order, please contact us at orders@vesselsandsticks.com.
Shipping to P.O. Boxes
We are unable to ship to P.O. boxes at this time.
Return Policy
Vessels + Sticks accepts returns for Artworks if we are notified within 7 days of receipt of your order. Returns are not accepted after 7 days from receipt of order at your shipping address. All returns must be approved in advance by Vessels + Sticks. Please email us at returns@vesselsandsticks.com and include your order number, a photo of the Artwork and reason for the return. Due to the uniqueness of each Artwork, replacement Artworks are not available. However, you may pursue a new transaction, separate from the Return transaction, to acquire a new and different Artwork.
Given the fragility of the artworks, an approved packer, or a virtual packing tutorial (provided by Vessels + Sticks) must be secured to ensure a safe return. Confirmation of secure packing will be required in order for Vessels + Sticks to approve a return. Artworks that are damaged or broken upon return will not be eligible for a refund.
The customer will be responsible for paying all shipping costs associated with the return. Shipping costs are non-refundable. The cost of return shipping will be deducted from the refund.